Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@kindmobility.com.

Shipping orders are filled by the supplier within 3-5 business days, and shipping typically completes within 7 business days.  Because Mobility products are bulky, and because most of our products contain batteries, shipping is primarily done by surface freight (no airborne freight).

We offer free shipping for all orders over $200 to all 48 contiguous states in the United States, except where noted (depending on the supplier).  (Pushpak charges the customer directly for shipping.)  The shipping method and carrier will be forwarded with your order, and depends on the supplier who fills your order.  For all orders under $200, shipping is provided at our cost.

Note:  Suppliers may charge extra fees for shipping products to Hawaii, Alaska, Canada or other destinations.  They may also not ship to those destinations, or other destinations, depending on each supplier's policy.  These additional fees are not covered under standard free shipping, and are passed on to the customer.  Kind Mobility will make reasonable effort to accommodate all purchases, but shipping policies are ultimately up to each supplier.

Because we want to offer the best experience for you, we offer "White Glove" services where available, again at only our cost.  For Mobility products, this is a desirable add-on service that completely unpacks and sets up your Mobility device.  The "White Glove" service is not available in all areas, nor for all products or suppliers.